Returns & Exchanges
We love our products and hope you will too! If you aren't over the moon about your One Earth purchase for any reason, we will happily accept returns or exchanges of any unworn pieces. Simply email us at firstname.lastname@example.org within 30 days of purchase to receive a refund or within 90 days to receive a One Earth credit. If you purchased through a Consultant please contact them directly within 30 days and they will happily arrange for you.
Returning an order within 30 days of shipment
If you return an unworn item in new condition within 30 days of the original shipment date, you can choose to receive either a refund via your original payment method, or a One Earth credit for the original price paid plus $8 to cover the cost of shipping your next One Earth purchase. Original shipping charges on returned items are non-refundable.
Returning an order within 90 days of shipment
If you return an unworn item between 30 and 90 days of your order's ship date, you will receive a One Earth credit for the original price paid plus an additional $8 to help cover the shipping charges on a future order. We do not offer credit card and check refunds more than 30 days of your order's ship date. We do not accept returns after 90 days. Original shipping charges on returned items are non-refundable.
Items not included in our return policy
Gift Cards and Final Sale items cannot be returned or exchanged. Lost items or items damaged due to normal wear and tear are not covered under our return policy.
Items lost or damaged in transit
Items that are damaged in transit or are missing from shipment and reported within 30 days of the original shipment date are eligible for replacement, exchange, or refund.
If your One Earth item has a defect in construction, One Earth will provide a replacement within 90 days of the original shipment date at no additional cost to you. As our product, jewellery and accessories are handmade by Artisans, products may occasionally be out of stock. If this happens we will happily issue a gift voucher. Simply email email@example.com with your name, invoice number, and request.
How to return an item
To return an item, please contact your Consultant or One Earth customer support to obtain an Return Authorization number by emailing firstname.lastname@example.org with your One Earth invoice number and a brief explanation of your claim. Then send the items you wish to return to:
One Earth Returns / Exchanges
11 Marlatt's Road, Thorold, Ontario L2V 1M9, Canada
With your return, please include a note with your name, a copy of your One Earth invoice and a brief explanation of your claim.